Mercier Consultancy is pleased to offer an excellent opportunity for a French-Speaking Tech Support Specialist at a leading electronics company in Athens, Greece! In this key role, you will provide top-notch technical assistance to French-speaking customers, helping them troubleshoot and resolve any issues they encounter with their electronic devices.

If you have a strong passion for technology, enjoy solving customer problems, and possess excellent communication skills, we invite you to join our dedicated team!

Responsibilities

• Deliver technical support in French via phone, email, and chat channels to customers using electronic products
• Identify and troubleshoot technical issues to enhance customer satisfaction
• Document customer interactions and resolutions accurately in our support system
• Collaborate with the engineering team to escalate unresolved issues
• Educate customers about product features and optimal usage
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