Mercier Consultancy Group is seeking French-Speaking Financial Customer Experts to join our team supporting a leading online bank based in Greece. This is an exciting opportunity to work within the financial technology sector, delivering exceptional customer service to French-speaking clients in a dynamic, innovative environment.

Key Responsibilities

• Provide efficient and professional support to French-speaking customers of the online bank via phone, email, and chat.
• Assist clients with inquiries related to banking products, account management, and financial transactions.
• Resolve customer issues promptly while maintaining a high level of customer satisfaction.
• Maintain accurate records of customer interactions using CRM tools.
• Collaborate with internal teams to ensure seamless service delivery and compliance with regulatory standards.
• Stay updated on the latest online banking services, industry trends, and complian...