Mercier Consultancy is pleased to offer an exciting opportunity for a French Speaking Customer Support Representative to join a leading tech firm based in Athens, Greece. In this role, you will be responsible for delivering outstanding customer service to French-speaking clients, providing technical support and ensuring customer satisfaction across a range of innovative technology products and services.

This position is ideal for individuals who are passionate about technology and customer service and who thrive in a fast-paced, dynamic environment.

Responsibilities

• Provide technical and customer support to French-speaking clients
• Diagnose and resolve technical issues related to the firm’s products and services
• Document and track customer interactions and resolutions accurately in the CRM system
• Collaborate with internal product and engineering teams to escalate and resolve complex issues
• Maintain up-to-date knowledge of compa...