**Position** **Summary:**
The Senior Customer Service Representative (Senior CSR) is a key member of our Global Shared Service Centers, delivering high-quality support and seamless customer experience across the full customer lifecycle. This role combines operational excellence, customer relationship management, and cross-functional collaboration. The Senior CSR handles complex customer needs, leads high-impact initiatives, manages escalations, and supports sales processes to drive business results and customer satisfaction.

**In** **This** **Role,** **Your** **Responsibilities** **Will** **Be:**

+ Managecustomerorders,productreturns,andquotationswithaccuracyandefficiency
+ Handleinboundandoutboundcustomerinteractions(phone,email,chat)toresolveinquiriesandissues
+ Supportpre-salesandpost-bookingactivities,ensuringtimelyorderfollow-upthroughtoresolution
+ Collaborate withinternalstakeholders(sales,logistics,finance,andoperations)toremoveroadbl...