Mercier Consultancy is seeking a French-Speaking Customer Service Expert to join a leading online banking institution with an exciting opportunity for relocation to Greece. This role offers the chance to advance your career in the dynamic fintech sector while enjoying the vibrant culture and lifestyle of Greece.

In this position, you will be responsible for delivering expert-level support to French-speaking customers of the online bank. You will handle inquiries, troubleshoot issues, and ensure a seamless banking experience for clients by providing timely and professional assistance.

Responsibilities

• Provide dedicated customer service to French-speaking clients through phone, email, and chat
• Resolve banking-related issues efficiently and accurately
• Assist customers with account management, transactions, and product enquiries
• Document all customer interactions and transactions in compliance with company policies
• Collaborat...