Mercier Consultancy MD is delighted to offer a French Speaking Customer Service Agent position with the opportunity to work in Greece, including paid relocation support. In this role, you will provide excellent customer service to French-speaking clients, ensuring their needs are met with professionalism and care.

Responsibilities

• Assist French-speaking customers through phone, email, and chat by addressing their inquiries and providing information about products and services.
• Resolve customer complaints and issues promptly, aiming to maintain high customer satisfaction.
• Document customer interactions accurately in the CRM system for efficient tracking and follow-up.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Contribute to continuous improvement processes within the customer s...