Join Our Team as a French Service Desk Analyst Work from Home in Hungary!

Are you fluent in French and English, with a passion for IT support and troubleshooting? We're looking for a Service Desk Analyst to provide top-notch support to users from the comfort of your home! If you excel in problem-solving and have a knack for delivering exceptional customer service, this full-time opportunity is perfect for you.

What You'll Do:

• Provide timely support via phone, chat, and email for IT-related issues
• Troubleshoot desktop, application, and mobile device issues (iOS/Android)
• Diagnose and resolve hardware, software, and access issues
• Take ownership of incidents, ensuring swift and successful resolutions
• Collaborate with experts for fast problem resolution
• Document solutions for future reference and escalate as needed
• Manage inciden...