• Location: Remote – Portugal
• Contract: Full-time
• Schedule: Monday to Friday

Are you fluent in French and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value?

We’re hiring a French & English Customer Retention Specialist to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.

Your Mission

As a Retention Specialist, your focus goes beyond support — you will actively drive customer loyalty, reduce churn, and maximize customer lifetime value.

You will:

• Engage with French -speaking customers via phone, email, and chat with a sales and retention mindset
• Identify churn risks and apply retention strategies to secure customer loyalty