We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.
Job Description:
Responsible for coordinating all import and export shipments based on allocation
Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)
Ensure daily customers’ enquiries are attended to and not limited to order and delivery status
Handling incoming calls with the intent of providing customer satisfaction
Work in conjunction with sales representatives to provide pre-and / post-sales support
Ensure timely and accurately client invoicing and billings to customers
Purchase of insurance and arrange any insurance claim for customer
Responsible to draft and issue quotation to potential and existing customer
Any othe...