FREELANCE: Senior Process Improvement Analyst

Senior Process Improvement Analyst

6 months+ Freelance Contract (or FTC) - Daily Rate

Hybrid Working - London, UK

James Carrera of Digital Data Foundation is sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme.

Responsibilities

Drive Process & Quality elements of a large business transformation programme at the Firm, including:

• helping stakeholders to define the scope of their processes
• facilitating workshops to process map current and future state processes to support software requirements gathering and/or training
• conducting voice of the customer interviews and surveys
• analysing data to baseline performance and determine appropriate KPIs
• design and implement governance around process ownership
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