Key Responsibilities:

Level 1 Support:

• End-user support for Office applications, particularly Office 365

• Initial setup and deployment of new computers using internal tool - training will be provided 

• Introduction and onboarding of users to company IT tools

• Printer support and troubleshooting

Level 2 Support:

• Support for network-related topics: firewalls, switches, and connectivity

• Escalation point for more complex technical issues

Tools & Technologies:

• Microsoft Entra ID (Azure AD administration)

• ServiceNow for ticketing and incident management

• Use of company-specific deployment and support tools