Job Title: Fraud Supervisor (CL10)

Job Code: CXO- -S68290 | DE

Category: Customer Experience / Fraud Operations

Work Setup: Full Onsite

Work Location: Uptown Bonifacio Tower 3, Taguig City

Shift Schedule: Night Shift

Employment Type: Full-time

Job Overview

We are looking for an experienced Fraud Supervisor to lead and manage fraud detection and prevention operations. This role requires a strong fraud background, proven supervisory experience, and the ability to work in a fast-paced, night‑shift environment.

Key Responsibilities

• Supervise daily fraud operations and ensure adherence to company policies and procedures
• Lead, coach, and manage a team of fraud analysts to meet performance and quality targets
• Monitor fraud trends, risks, and escalations; recommend corrective actions
• Ensure compliance with internal controls, regulatory requirements, and S...