Job overview
We are looking for a Fraud and Risk Agent to help monitor and review transactions for unusual or suspicious activity. You will investigate possible fraud, work with other teams to solve problems, and help improve how we prevent future issues. This role involves working in shifts, including nights and weekends.
Key Responsibilities
● Monitor real-time transactions for suspicious or high-risk activity using internal and third-party tools.
● Investigate cases of potential fraud, account takeovers, identity theft, chargebacks, or other suspicious activity.
● Analyze fraud trends and contribute to the development of rules and strategies to prevent financial loss.
● Escalate complex or high-impact cases to senior risk analysts or internal teams.
● Collaborate with customer support, compliance, engineering, and legal teams to improve processes and reduce fraud.
● Prepare accurate and timely reports on fraud incidents, resolutions, and risk trends. ...