Position Overview
Responsibilities
Pro-active handling of client exceptional inquiries via call backs - verbal and video client verification;Handling escalations of client inquiries pertaining to IBKR’s security system via tickets;Problem management with focus on security protocols and practices;Handling escalations of suspicious client activity or behavior to IBKR's security team. Qualifications and Skills:
2+ years experience in an information or fraud prevention role with application securityBSc in STEM areas (Science, Technology, Engineering and MathematicsGood mastery of Windows and/or macOS computer systems and basic office applicationsExperience and advanced user knowledge of both iOS and Android smart phone operating systemsLanguages: Good English and Mandarin. Any additional language is a plus.Analytical approach to problem solvingOrganized, practical, good attention to deta...