Monitor Accertify's live transaction intercept queues to analyze high-risk ticket purchases and digital payment behaviors.
Conduct rapid, high-accuracy manual reviews of flagged bookings to determine fraud probability, making final decisions to approve or reject transactions.
Maintain strict adherence to processing deadlines (SLAs) to minimize booking disruptions, particularly for high-velocity, last-minute regional jet operations.
2. Chargeback Management & Revenue Recovery
Own the end-to-end credit card dispute and chargeback defense process within the Accertify Chargeback Management module.
Investigate dispute root causes and gather compelling evidence (e.g., Passenger Name Records (PNR), flight manifests, IP address logs, and device fingerprint data) to build and submit high-probability winning representments to payment gate...