Fraud Operations Analyst I
The Fraud Operations Analyst I supports monitoring of customer financial accounts against various fraud prevention strategies. The role also supports addressing fraud concerns reported by clients and associates. This job escalates suspicious activity that may be risky to the financial institution and customers. Working under direct supervision, this job provides first level review and investigation actions that mitigate threats of fraud.

Key Responsibilities and Duties

Places outbound calls to validate fraud detection alerts with clients.

Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts.

Documents investigation actions and mitigation actions.

Researches customer claims and gathers evidence regarding potential fraud activity.

Provides control feedback to continually improve efficacy.

Works with customers to...