What is the opportunity?

In a non‑call center environment, you will support the Personal and Commercial Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate Credit card fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.

What will you do?

• Use in-depth fraud understanding to investigate fraud alerts on loan applications
• False application is a stream within Client monitoring where Credit card applications, Personal Online Accounts, and Online Business Deposit Account Openings are reviewed and actioned.
• Review notes and pertinent application details
• Review NDB alerts and update notifications accordingly
• Perform outbound calls to validate application details
• Record and refer all suspicious files to CIS for review <...