Monitoring and reporting of transactions risk aspects from Issuer/acquirer/E-Channels point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants & Other Banks for the same.
Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Head of Card Fraud on all cases, set-up of cardholders’ dispute, E-Channels customers and merchant unauthorized transactions for resolution purpose.
Key Accountabilities of the role
Fraud Monitoring 24/7 for all ADIB transactions including Issuer, Acquirer, Retail & Corporate (BBD & WBG) Internet Banking & Mobile Bank, Chatbot & IVR:
Investigate and Check the FG / SAS alerts for all ADIB transactions
Contacting customers for investigation/transaction confirmation