Key Responsibilities Lead, supervise, and support a team of Fraud Specialists in the effective management of fraud-related incidents and alerts. Monitor team performance against agreed service levels, productivity, and quality standards. Ensure timely detection, investigation, escalation, and resolution of suspicious and fraudulent activities. Review fraud monitoring alerts and ensure appropriate action is taken to mitigate risk and minimise financial losses. Provide coaching, mentoring, and ongoing development to team members to improve capability and performance. Manage escalations and complex fraud cases requiring leadership intervention. Support workforce planning, scheduling, and resource allocation within the team. Experience Required Good product knowledge of various banking products and services. Minimum of 3 to 5 years’ experience within a Fraud Risk environment, preferably within a Call Centre or Banking Operations environment. Previous team leadership or supervisory experi...