Description

As a Fraud Detection Sr. Specialist, you’ll play a pivotal role in our Fraud Detection group, one of our most critical departments at Citizens. Our team is dedicated to protecting our customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions.

Our best Fraud Detection colleagues have an analytical mindset and like to work proactively and independently in a fast-paced environment. You’ll review products for the prevention and detection of possible fraud and are responsible for research and analysis of account activity to assess levels of risk. You’ll apply knowledge of compliance and verification procedures to effectively perform assigned work and take a holistic review of a customer’s account. This role is responsible for tracking and actioning cases within required timeframes, as determined by regulatory guidelines and internal requirements. The best course of action for compromised accounts and recommen...