The Fraud Risk Dept. Head is primarily responsible for leading and overseeing all operational aspects of Fraud Risk Operations to ensure that Key Result Area (KRA) and Service Level Agreement (SLA) are met, such as but not limited to, authorizations, fraud detection, fraud analytics, fraud recovery and provisioning, and risk strategy and governance

Duties and Responsibilities:

Operational Excellence

Provide feedback and coaching to help managers and officers, as applicable, achieve the professional development needs of the team. Mentor and develop team members, fostering a culture of proactive risk management, innovation, and collaboration.

Develop and implement key fraud mitigation measures by establishing fraud parameters and performance metrics. These initiatives will ensure a robust fraud detection and prevention mechanism while effectively managing gross and net fraud losses as well as ...