Job Summary The Fraud Risk Surveillance Center (FRSC) team is assigned to minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down. Key Responsibilities Manage and/or resolve alerts/cases:
Makes outbound calls to verify potentially fraudulent activity
Takes incoming calls on fraud issues from both internal and external sources.
Responsible for monitoring various fraud detection queues.
Analyses and reviews trends and customer account activity to detect potential fraud situations. Processes Apply comprehensive approach in dealing with all types of fraud. Analyses and reviews pattern and trends to prevent future frauds.
Examines cases/accounts to check any fraudulent or erroneous information. Investigates and summarize the key points of the investigation with root cause.
Complete the day-to-day operations and ensure the BAU is completed without any escalations.
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