Job Summary:
​​The Fraud Analyst II on the eCommerce fraud prevention team acts as a fraud payment and lost package specialist. Monitors transactions, tracks suspicious payment and customer activity, identifies potential risk for the cardholders and/or company, and acts as claims investigator.​ 

Responsibilities:
55% ​​Leads the lost package investigation process, which includes mitigating, updating, and maintaining the investigation que, continuously providing investigation service outcomes, addressing inquiries, and providing weekly reporting metrics for insurance claims.​ 

20% Analyzes and evaluates customer behavior analytics for payment transactions, credit/debit/gift/prepaid cards, and other alternative payment methods to prevent fraudulent activity. Designs and executes various research methods to identify fraudulent activity with proactive decision-making to resolve it.

10% ​​Assists and serves as the payment liaison supporting various teams for pay...