France & Benelux Customer Care Executive

Location: Barcelona, B, ES, 08902

Team: Customer Service

Job type: Permanent

The Opportunity

Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.

What you'll get to do

Centralize the relation with the France & Benelux Customers in the order to cash process

• Review and provide information about the situation of their orders
• Deal with EDI/SAP/email orders
• Review and provide logistic or descriptive information of products
• Inform the customer of the out of stock that affects the orders

Tasks within the Order & Delivery management process

• Unblock the EDI orders in the EDI workflow and solve the problems to create th...