Reporting to the Branch Supervisor the responsibilities are as follows:

• Servicing customers with holiday or business related, travel requirements in line with Company’s Category 2, Authorized Dealer with Limited Authority (ADLA) license as mandated by the South African Reserve Bank (SARB) with full adherence to Exchange Control and FIC Regulations, including Company Risk Management Compliance Program (RMCP) and Operating Procedures.


• Process transactions on Company point of sale system whilst up selling and cross selling company products, service and digital channel offerings.


• Always provide excellent customer service to ensure customer retention, promoting the company as a trusted brand in the industry.


• Attend to customer queries promptly and perform the relevant escalations where required until resolved.


• Promote Omnibus and Hotel B1 Services where possible or relevant


• Remain up to date with office admini...