JOB SUMMARY

Main Duties/Responsibilities:

• Supervise the service staff team

• Ensure the standards are plied with 100% of the guest 100% of the time.

• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.

• Offer guests an enjoyable, expertly served beverage/dining experience for all events.

• Anticipate and service of guests' requirements before requests is necessary.

• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.

• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

• Ensuring all set up’s and mise en place is set for the next day’s events.

• Ensure all areas, stores and back areas are always kept clean and tidy.

• Handle cash and credit card procedures according to t...