**Financial returns:**

+ Guests are conversed with in relation to the food and beverage products

**People:**

+ Communicates to his / her superior any difficulties, guest comments and other relevant information
+ Establishes and maintains effective employee working relationships
+ Attends and participates in daily briefings, other meetings and training sessions as scheduled

**Guest experience:**

+ Have a complete knowledge of all food and beverage menu items available to Room Service and pool side.
+ Have a good knowledge of wine and wine pairings.
+ Greet Guests appropriately and provide service upon items ordered promptly.
+ Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices.
+ Collect orders from the kitchen, ensure they have been prepared and presented correctly.
+ Read and retain all pertinent information regarding daily promotions, food and beverage specials.