Food & Beverage Captain

TROVE Hotel Johor Bahru

26 December 2024

• Assists in developing, planning, and ensuring the implementation of service standards in the restaurant
• Continuously suggests and assists in developing new concepts
• Maintains complete knowledge of the features, services, rates and promotions at the restaurant and at the hotel
• Attends communication meetings with all restaurant team as well as other F&B Team
• Assist in clearing and setting tables
• Greets guests
• Checks customer satisfaction regularly
• Takes guest orders
• Responds promptly to guest concerns
• Recognizes employees’ feedback on operations and any factors affecting their roles
• Analyses the restaurant revenue trends
• Assist in outlet trainings
• Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues
• Develops s...