Collecting hotel room receipts after client check-out and reconciling room receipt charges against booking information.
Keeping all client and finance requirements organized and tracked appropriately.
Collaborating with clients and hotel partners to complete investigation of discrepancies, working with finance and operations teams to improve processes and create efficiencies.
Working efficiently to process high volumes of room receipts, managing electronic documents in Windows file folder system and web-based database.
Qualifications
1 to 2 years of customer service experience
Bachelor's degree preferred
Call center experience preferred
Exceptional customer service skills, strong written and verbal communication skills with keen attention to detail.
Ability to make judgment calls based on multiple variables and stay organized while interpreting diff...