Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

FM Helpdesk Manager

Salary: £38,000 – £40,000 per annum

Hours: 9am – 5pm or 8am – 4pm
Location: Rotherham, S60
Reporting to: FM Helpdesk Manager

Role Overview

Our client is seeking an experienced and proactive FM Helpdesk Manager to oversee the day-to-day operation of a busy growing facilities helpdesk function. The successful candidate will manage a team of 4+ Helpdesk Advisors and 1 Accounts Administrator, ensuring the delivery of a professional, responsive, and customer-focused service.

This role requires strong leadership, excellent communication skills, and the ability to manage performance, complaints, and operational processes within a fast-paced environment.

Key Responsibilities

Team Management & Leadership

* Manage, motivate, and support a team of 4 Helpdesk Advisors and 1 Accoun...