Overview

Technical Support Consultant (LATAM, remote) – Fluent English

What you will do

• Provide exceptional customer support via emails
• Troubleshoot technical products and applications
• Provide product information and assist with sales-related questions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed

• Excellent English skills (at least C1 for both spoken and written)
• Experience in customer service within a SaaS or cybersecurity company
• Comfortable with technology and eager to learn...