Position Overview
Should have 1 -2 years of experience in FCR and FCC ApplicationLogging of new incident tickets service requests in IT helpdesk tool for issues reported through call or emailMonitoring of tickets logged through ticketing toolFirst Point of Contact and entry point for Business User’s Incidents and Service RequestsMonitoring of mass incident tickets and re-prioritization/logging of incident tickets if requiredDirect resolution of Incident and Service Request Tickets based on available information in KEDBRouting tickets to further support units across L2’s, when not resolvable at L1Establish, maintain and update KEDB to enhance resolution efficiency at L1Seamless Coordination with Incident & Problem Management TeamsAlert monitoring & follow with respective teams for closing the alertsMaster Maintenance Activity (Holiday marking, Product creation, Branch creation, role mapping)Patch deploy...