Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration, and effective communication, while ensuring forecast alignment with strategic goals.
Responsible for the overall oversight of WFM tasks and strategies, including forecasting and capacity planning, scheduling, and real-time monitoring.
Interface with leaders to understand the fast‑changing business needs and make updates where necessary.
Lead projects and improvements to drive efficiencies in the team.
Coordinate with third‑party partners on headcount requirements and monitor agency performance and compliance.
Requirements
Graduate of any Bachelor’s Degree.
Preferably with prior experience in the Warehouse, E‑commerce, Logistics field under a Workforce Planning and Management or Agency Management role.
Able to collaborate effectively with diverse stak...