Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service.
Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation.
Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting.
Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions
Ability to speak English clearly, distinctly, and present professionally