Team & Performance Management * Supervise, train, and motivate a team of food delivery executives (riders/drivers). * Schedule and allocate delivery shifts and zones based on order volumes and operational needs. * Monitor daily attendance, punctuality, and delivery performance. * Conduct regular performance reviews and provide feedback or coaching. * Handle escalations, grievances, and disciplinary actions in line with HR policies.Operational Oversight * Ensure smooth execution of daily delivery operations with minimal delays or service disruptions. * Track and analyze delivery metrics such as on-time rate, delivery accuracy, and order completion. * Optimize delivery routes and zones to improve efficiency and reduce delivery times. * Coordinate with the dispatch, warehouse, and customer service teams to resolve delivery issues quickly.Fleet Maintenance & Compliance * Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.) are in good condition. * Schedule preventive m...