Job Title

Five9 Outbound Consultant

Job Overview

ALPerformance is a specialist Five9 consultancy built by experienced operators who understand the realities of high-performance contact centres. We partner with leading UK and US organisations to optimise outbound strategy, improve connect rates, and drive measurable performance.

We are seeking a hands‑on Five9 Outbound Consultant who thrives in a fast‑paced, performance‑driven environment. This role is ideal for someone who combines technical expertise with operational insight—someone who doesn’t just advise but actively builds, optimises, and delivers results. You’ll play a critical role in managing client campaigns, improving system performance, and ensuring consistent, high‑quality delivery.

Responsibilities Build, configure, and maintain outbound campaigns within Five9 (Preview, Power, and Progressive dialling modes) Monitor campaign KPIs daily, identifying performance issues and implementing effective s...