+ Position Summary
+ Provides clinical assessment, triage, and care guidance via telephone and virtual platforms. Serves as a primary point of entry into the health system, ensuring patients receive the right care, at the right time, in the right setting. Utilizes evidence-based protocols, clinical judgement, and electronic health record data to support safe, timely decision-making. Promotes care coordination, patient understanding, and optimal outcomes across the continuum.
+ Position Responsibilities
+ Contributes to quality improvement and performance excellence efforts, including protocol adherence, call audits, and identification of opportunities to enhance patient outcomes and experience.
+ Maintains composure and clinical effectiveness in high stress or emotionally complex situations.
+ Collaborates with care teams and services to ensure seamless coordination and transitions of care.
+ Effectively manages high-volume, high-acuity call environments, maintaining ...