First Line Support Analyst - Salesforce / CRM

Hybrid - North West (Runcorn area) Competitive Salary + Benefits Healthcare / Regulated Environment

We're currently supporting a well-established healthcare organisation who are investing heavily into their digital platforms and customer systems.

They're looking for a First Line Support Analyst to join their internal applications team supporting a Salesforce-based platform used by both internal teams and external healthcare professionals.

This is a great opportunity for someone coming from an Application Support, CRM Support or Service Desk background who enjoys troubleshooting issues, supporting users and taking ownership of tickets through to resolution.

The environment would suit someone who is naturally analytical, calm under pressure and enjoys investigating problems rather than simply escalating them.

The Role:

• Acting as the fi...