Job Summary

Protec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Regional Service Manager for the North West of England region.

Responsibilities

• Operational Management: Oversee service delivery across all sites in the region, ensuring adherence to SLAs and departmental standards; manage operational efficiency, resource allocation, and scheduling; implement process improvements to optimize service performance and cost efficiency.
• Team Leadership: Manage Area Service Managers and regional service teams, including engineers and supervisors; develop and coach staff to maintain high levels of performance and professional growth; conduct performance reviews, identify skill gaps, and support succession planning.
• Customer & Account Management: Serve as the escalation point for critical customer issues and account disputes; ensure consistent customer satisfaction and proactive engagement with key a...