Job Summary

We are seeking a calm, organized and reliable Fire Dispatcher to join our emergency communications team. The successful candidate will be responsible for receiving and prioritising emergency calls, mobilising fire crews and resources, maintaining accurate incident records and providing clear, timely information to responders and callers. This role requires excellent communication skills, sound decision‑making under pressure and a strong commitment to public safety and procedural compliance.

Key Responsibilities

• Receive, assess and prioritise incoming emergency and non‑emergency calls via 999/112 and other channels, ensuring rapid and accurate information gathering.
• Mobilise fire appliances, specialist resources and personnel using the computer‑aided dispatch (CAD) system in accordance with operational protocols and risk assessment.
• Maintain continuous communication with crews at incidents, providing updates, safety...