Full job description

Service Delivery Manager

£45k-£55k plus package

Location: Mansfield

Reporting To: Managing Director

Overview

My client are seeking an experienced and progressive Service Delivery Manager to lead and develop their service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development.

The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice.

Key Responsibilities:

Service Delivery & Operational Performance

Lead the day-to-day delivery of maintenance, reactive service, and small ...