A fintech company in Kuala Lumpur is looking for a Customer Service Trainer to design and deliver training programs for their customer service teams. The successful candidate will have 2-5 years of experience in customer service training, strong facilitation skills, and expertise in fintech products. This role involves mentoring team members, conducting training needs assessments, and evaluating the effectiveness of training programs based on KPIs. A commitment to fostering a culture of service excellence and compliance is essential.
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