Institution: National Healthcare Group Polyclinics

Family Group: Ancillary

A Financial Counsellor is expected to perform all of the following areas of financial counseling functions:

• Registration of patients to the Financial Assistance scheme: counsel and explain to patients the principles and ruling of the scheme;
• Assess patients’ financial status and eligibility;
• Determine the appropriate waiver percentage to be granted to patient;
• Explain to patients the different healthcare subsidies and schemes such as Medisave, CDMP, Flexi scheme;
• Perform proper manual application if the system is down;
• Give advice to patients with outstanding bills;
• Prepare external drug claims for submission to the Finance department.

• Assist operations when called upon either by the Operations Executives or Operations Manager.
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