Description We are looking for a customer-focused Financial Aide Customer Service specialist to support students and families with financial aid questions in Houston, Texas. This Long-term Contract position is ideal for someone who communicates clearly, handles inquiries with empathy, and provides dependable guidance in a fast-paced non-profit environment. The person in this role will help explain aid-related processes, address concerns efficiently, and contribute to a consistent, high-quality service experience.

Responsibilities:
• Respond to student and family inquiries by phone and other communication channels, using attentive listening and sound judgment to resolve concerns effectively.
• Explain financial aid options, eligibility guidelines, application steps, and important deadlines in a clear and approachable manner.
• Guide individuals through organizational policies and documentation requirements so they understand what is needed to complete the aid process.<...