• Manages the continuous quality and efficiency of the required service to customers
• Responsible for evaluating, developing and recommending process improvements to increase efficiency and to enhance internal and external customer service and customer satisfaction
• Creates measurements to tracks and reports service performance levels against SLA target and reacts on findings
• Conducts monthly service improvement reviews and takes actions based on findings
• Communicates weekly status reports to the units.
• Actively searches from KONE units the guidelines/rules/regulations that shall be followed in SSC
• Ensures successful transition by assisting and supporting the transition process from KONE Units
• Makes sure that all documentation in order to execute the process is up to date (URD, process map, procedure documentation)
• Ensures original documents are stored and/or archived in line with the country specific legal requirements
• Participate...