Job Title: IT Support Engineer Shift: EST (Eastern Standard Time) Type: Full-Time Experience Required: 3–5 Years Location: Remote Job Summary: We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments. Key Responsibilities: Provide L1/L2/L3 technical support to MSP clients remotely during the EST shift Troubleshoot and resolve issues related to: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Strong knowledge of Windows Server, Active Directory, DNS/DHCP, Group Policy. Windows and Linux operating systems (user profile issues, boot failures, servi...