**Field Representative II, First Responder Print**

POSITION PROFILE
Responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area.

Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance and routine service of assigned RICOH and 3 rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets supports as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.).

Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

Job Duties and Responsibilities
�· Works to ensure that the (SLAs) service level agreements between customer and RICOH are achieved.

�· Re...