Position Overview
Responsibilities - Work with customers to troubleshoot and rectify issues in the assigned territory.
- Prepare failure information reports.
- Communicate resolution of field issues to headquarters.
- Conduct customer visits where necessary.
- Promote spare parts and service sales solutions.
- Provide support for machine sales department on product launch events, tender document preparation and other sales support.
- Act as a technical expert and single point of contact for products in the assigned territory.
- Collect, consolidate and communicate customer requirements for future product development activities.
- Process warranty claims in the assigned territory.
- Provide training.
Qualifications - Bachelor's Degree in Engineering (Mechanical, Vehicle, Material, Electrical).
- Strong knowledge/experience in mining application and equipment (troubleshooting, repair,...