**Field Specialist I, Service Delivery**

POSITION PROFILE
The Field Specialist I, Service Delivery (SDS) is the primary contact for managed document services at a customer location which may be on-site or supported off-site by the DMCC. Focus should be on the employees, customers, and meeting profit objectives for each site within their territory. The SDS manages the delivery of Ricoh Enterprise Services for customers, which may include managing business document output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing uptime, utilization, and optimization and user satisfaction while minimizing costs. The SDS is responsible for working with the customer to improve business processes through optimization and use of other Ricoh services. The SDS must possess an in-depth understanding of the client's requirements and domain, be IT centric, enabling communication with the Customer IT Department resources. Understands netw...