**About the Role**

Provides operational, maintenance and networking support for customers through extensive product and customer knowledge. Works closely with Service Managers, Product Support and other Technicians to provide high-level technical support with seamless technical expertise of Canon USA supported products in accordance with the current Service and Parts Standards working in a 24x7 environment. Act as the Manager in their absence and as product expert for the district or region.

**Your Impact**

- Diagnoses mechanical, software, network, and system failures, using established procedures for products on which certified and acts as a general technical expert in all situations providing a methodical expert level troubleshooting methodology.
- Services and repairs designated equipment to Canon standards and specifications. Inspects the work of other Technicians to ensure compliance with Canon USA standards.
- Reports to managers product failure ...